Full Time Employee ยท 8-20 Years of Experience
Automotive Dealership & Distributor
Job Description
Are you a dynamic professional ready to lead and grow within the automotive service industry? Our dealership, the exclusive distributor of a car brand in Dubai, is seeking an experienced Service Manager to join our team.
- Performance Management: Develop KPIs, monitor performance, and implement corrective actions to achieve departmental goals.
- Workshop Improvement: Analyze and improve procedures to enhance workshop efficiency and customer satisfaction.
- Team Leadership: Ensure adequate staffing, facilitate onboarding, and provide regular feedback to foster team development.
- Customer Relations: Build and maintain strong relationships with customers, ensuring high levels of satisfaction.
- Asset Management: Oversee the maintenance of tools, equipment, and materials in the service area.
- Training & Development: Organize training sessions and coach team members to improve job performance.
- Financial Oversight: Manage the P&L of the branch, monitor financial KPIs, and ensure long-term profitability.
- Marketing Involvement: Contribute to marketing strategies to attract customers and build healthy business relationships.
- Productivity Monitoring: Scrutinize technician productivity and address inefficiencies.