2 Open Positions
Full Time Employee
50-99 Employees · Call Centers & Customer Care Outsourcing
Job Description
- Identify and assess customers’ needs to achieve satisfaction.
- Utilize available resources to offer precise information in a clear and concise manner.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Stay up-to-date with the organization’s new regulations, products, and service launches through efficient communication with the management.
- Understand client requirements to identify and resolve any shortcomings or flaws in a product.