Customer Service Roles

Join Emirates Group, a leading global aviation business comprising Emirates Airline and dnata, with headquarters in Dubai. We offer dynamic career opportunities in customer service roles, both front-line and back-office, within Emirates Airport Services, dnata, marhaba Services, and Contact Centres.

Requirements:

  • Fluency in English (additional languages are a plus).
  • A-levels or High School certificate.
  • Excellent customer service skills.
  • Willingness to work shifts and wear a uniform (for front-line roles).
  • Proficiency in PC operations (Microsoft Word/Excel/Email).
  • Additional language proficiency for Contact Centre roles.

Benefits:

  • Attractive tax-free salary in UAE Dirhams.
  • Travel benefits and other perks.
  • Flexibility with both full-time and part-time opportunities.

Available Roles:

  1. Airport Services & Marhaba Services Agent
    • Provide excellent customer service during check-in, boarding, and baggage handling.
    • Assist VIP clients, unaccompanied minors, and passengers with special needs.
  2. Contact Centre Service Agent
    • Respond to customer inquiries via digital channels or voice support.
    • Offer accurate information about products and services, ensuring a seamless customer experience.

Application Process:

  • Apply online, complete video interviews, and await an offer.
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